Built around how you operate
Every sector carries different risks, regulations and realities. We tailor medical support to yours — same standard of care, shaped to your operation.
Who we serve
Cruise
Thousands of guests and crew, far from shore, with an experience to protect. We run onboard medical centers, manage claims without disrupting the cruise, and keep care consistent for everyone aboard — so health is handled and the voyage stays seamless.
Onboard Medical Centers
Claims Management
Medical Management
Who we serve
Commercial
Lean crews, tight schedules, long passages. We keep your seafarers fit for duty and your voyages on plan — with PEME, 24/7 telemedicine and the support that stops a small issue becoming a diversion.
PEME
Telemedicine
24/7 Support
Who we serve
Wind, Oil & Gas
Remote sites, high-risk work, help that’s hours away. We provide medical readiness, telemedical support and specialist personnel offshore environments demand — so your people are covered when it counts most.
Offshore
Specialised Personnel
Telemedicine
Our Services
One medical partner. The whole journey covered.
From fit-for-duty assessments to onboard care and case closure, we support the full crew health journey at sea. Our services are tailored to your fleet’s needs across cruise, commercial, and offshore operations, including onboard medical centers.
Hospital Management
A fully managed medical center onboard
Outsource onboard healthcare with confidence. We operate and manage dedicated medical centers at sea, taking full responsibility for staffing, equipment and day-to-day care — so your crew and passengers get hospital-standard support without adding to your operational load.
What’s included:
- Onboard medical centers operated and managed by our team
- End-to-end responsibility for staffing, equipment and daily operations
- Seamless integration with vessel operations and safety standards
- A predictable cost structure through a concession-based arrangement
Telemedicine
A maritime doctor, 24/7
When a vessel is days from shore, fast medical advice changes outcomes. Our global telemedicine network gives every crew direct, around-the-clock access to licensed maritime medical professionals — by phone, email and video — from first symptom to full resolution.
What’s included:
- 24/7 access to licensed medical staff via phone, email and video
- Remote triage to assess conditions quickly and accurately
- Continuous monitoring and guidance through to resolution or disembarkation
- Clear direction on medication and dosage
The impact:
- Immediate response in emergencies, significantly reducing onboard risk
- Fewer costly vessel diversions and repatriations
- Better crew health management and compliance with maritime regulations
- Greater onboard capability — and crew confidence
450
+
vessels supported worldwide
Dedicated maritime medical team available 24/7
Seamless integration with onboard medical protocols
Timely medical assistance when it matters most
Improved crew welfare and safety
Reduced operational disruptions
PEME Review
Catch the risk before it sails
A Pre-Employment Medical Examination confirms a seafarer is fit — physically and mentally — to do the job safely. Our review process goes further, catching the chronic conditions that quietly become emergencies at sea, so problems are managed on shore rather than mid-voyage.
What’s included:
- Early detection of chronic conditions (diabetes, hypertension, gout and more)
- Fewer onboard medical emergencies
- Lower medical costs and fewer costly repatriations
- Higher operational efficiency and crew productivity
- Reduced company liability and a stronger industry reputation
Our clients have seen crew claims fall by up to 50% — largely through stronger PEME reviews and early onboard intervention.
Claims Handling
From first treatment to final reimbursement
Medical claims at sea are complex, time-sensitive and easy to get wrong. We manage the whole process for passengers and crew — accurately documented, properly costed, and handled directly with insurers — so cases close cleanly and your finances and guests are protected.
How it works
- Claims handling — managing the full process, from initial treatment to insurer reimbursement
- Liaising with insurers — direct communication to streamline approvals and payments
- Documentation & cost management — every record and cost captured accurately
- Guest-experience focus — high-quality care that doesn’t disrupt the cruise
In 2025, we processed 600+ medical claims and supported 4,700 onboard consultations — streamlining operations while protecting financial stability and guest satisfaction.
Medical Escort Services
Safe transfers, door to door
Moving a patient who needs care is its own kind of risk. Our medical escorts travel with the patient the whole way — coordinating airports, ports and hospitals — so transfers are safe, supervised and as stress-free as possible.
The benefits
- Qualified medical professionals accompany the patient throughout travel
- Door-to-door coordination across airports, ports and healthcare facilities
- Care tailored to the patient’s condition and needs
- Continuous monitoring and in-transit medical support
- Seamless coordination with hospitals, vessels and logistics providers
Medical Procurement & Stock
The right supplies, ready across the fleet
Medical readiness shouldn’t depend on what happens to be onboard. We take full responsibility for sourcing and managing medicines and consumables across your fleet — coordinated from shore — so every vessel is compliant, stocked and ready, with full cost transparency.
Scope of services
- Centralised procurement of medicines and consumables
- Supplier qualification and quality assurance
- Price negotiation and cost monitoring
- Stock planning aligned to itinerary and case trends
- Expiry control and controlled-drug monitoring
- Structured replenishment cycles
- Fleet-wide reporting and consumption analysis
Why it works: Less complexity onboard, standardized supply chains, and financial transparency you can actually plan around.
